RETURN OR EXCHANGE
Return or Exchange
If you are not satisfied after receipt of your order, you can return or exchange it within the period of 14 days starting from the date of receipt.
The goods must be unworn and undamaged.
The goods must be in the original packaging and with all labels attached. If this is not the case, the exchange or return will be refused.
Beachwear, lingerie and jewelry will not be accepted.
Refunds for 'lost packages' may be denied when the tracking code states that the package was delivered.
Sale items (if applicable) Only regular priced items may be returned, unfortunately sale items cannot be refunded or exchanged.
We will only accept returns from countries in the EU, this because of the high customs duties/costs for customs formalities and VAT that, very often are more expensive than the item itself.
Return policy
Please send us an email within 10 days of receipt of your order to:
info@lilagraceantwerp.com
stating your order number, your name and the reason for your return.
The goods that you wish to return or exchange you can, after approval by email, return to:
Lila Grace Office
Lodewijk van Berckenlaan 69
2600 Berchem
Belgium
When the goods are received in perfect condition, unworn and with all the labels, they will be refunded to you within the term of 10 working days after receipt. The shipping cost for the goods that you want to return or exchange will not be refunded. Cash on delivery shipments will not be accepted.
Exchange
If you are satisfied with your goods but need a different size, you can exchange it within the time limit of 10 days. You will have to place a new order through our webshop and send us the wrong size, or go to one of our shops where you will be able to fit another size and make the exchange.
At the bottom of this page, you will find the link to the form that you need in order to exchange or return your goods. This form should be filled out completely and correctly, and to be added to the goods that you wish to exchange or return.
PLEASE FIND THE RETURN FORM HERE